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Terms and conditions

Updated November 7 2019

1. Order Confirmation

By accepting these terms and conditions, and upon confirmation of the customer's order, a written and binding agreement is entered between the customer and norsestore.com. Once an order is completed onNnorsestore.com, the customer will automatically receive a confirmation of the purchase.

2. Age Restriction

If the customer is under 18, permission must be obtained from a parent or other person of authority.

3. Payment

norsestore.com accepts Dankort, VISA/Dankort, VISA Electron, MasterCard, Maestro, Paypal and Mobilepay. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to norsestore.com, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorised sources from accessing customer information. norsestore.com does not store customer credit card information after completing the transaction. If payment is through PayPal, the customer can safely transfer money for the transaction with SSL (Secure Socket Layer) and an encrypted connection.

If you pay through PayPal, you are not protected by the scheme granting the right to object. Read more about the conditions on the PayPal website.

The amount will not be drawn from your card account until the goods are dispatched.

All prices include Danish VAT. Prices are without shipping or other services that norsestore.com may offer. norsestore.com reserves the right to change prices at any time. On norsestore.com prices are shown in the following currencies: Danish Kroner (DKK), British Pounds Sterling (GBP), Euro (EUR) and U.S. Dollars (USD).

4. Local levies

Please note that local import duties vary by country and region. These taxes are to be paid by the customer.

5. VAT exempt purchases (for customers outside of the EU):

We offer tax-free purchases on orders from non-EU countries. Prices do not include payment or delivery charges. VAT (20% of total price) will be removed automatically in the checkout process when the shipping country is selected.


norsestore.com can send for USD$ 800 free of taxes and duty per shipment due to the increase in U.S. de minimis.

6. Return rights

As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase.

Please fill out the return slip enclosed with your order ( or download here). Our returns address is stated below and on the return slip. If you didn't receive a returns slip, please ensure to enclose your order number inside the package.

This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to support@norsestore.com or make use of the standard cancellation form, which you will find at the end of the terms of business.
You cannot cancel the purchase by refusing to receive the goods, unless you inform us at the same time.


If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.
Please note that freight charges will not be refunded if you cancel part of your purchase.


When you have informed us that you are returning your purchase, you have 14 days in which to return the goods to us. Packages for Danish orders will include a return label from Postnord, and the goods can be returned free of charge. Shipments outside Denmark do not include a return label, and return costs are the responsibility of the customer. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by norsestore.com.

We strongly advise your return shipment to have a tracking number.


If the value of the item is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the item and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the item, and in certain cases this may mean that only the freight charges can be refunded.

We recommend that you return the item in its original packaging.
If the original packaging is missing, it may reduce the value of the item.


If you cancel or return a purchase, you will get your money back. If the value of the item is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.
We will transfer the money by the same method of payment which you used for the purchase, unless otherwise agreed.
We may hold back the payment until we have received the item, unless you send documentation that you have returned it.

Return address:
Norse Store Webshop
Laplandsgade 11
2300 Copenhagen S

We will only accept packages sent directly to this address.

7. Right to make complaints

When you trade with us as a consumer, the Danish Sale of Goods Act applies.
This means that you have a right to complain within 24 months. Please contact us before you return the item.
If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

You must complain within a “reasonable time" after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.
If the complaint is justified, we will refund your freight costs (within reason). The item must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.

We will only accept packages sent directly to this address.

When you return the item, please attach a detailed description of the problem.

8. Shipping

norsestore.com dispatch orders with Postnord, FedEx, DHL, GLS and EMS to all international destinations. Exceptions cannot be made. All packages are insured and have a tracking number so the package can be traced.

Delivery times for regular services in Europe are 3-4 working days and as a regular service outside Europe within 5 working days. norsestore.com accepts no responsibility for delays in customs processes outside the EU. Delivery times are a guide.

Shipping costs vary from country to country. The prices are shown on norsestore.com, under Shipping-page, and are added to the order when a customer places an order.

Customer Service is at the customer's disposal to answer any questions regarding shipping costs on support@norsestore.com and +45 53 69 66 26.

norsestore.com reserves the right to request additional shipping costs from the customer on orders for multiple items.

9. Privacy

norsestore.com treats customer information with the utmost respect and integrity. No information will be disclosed to third parties. Read more.

We need the following information when you trade with us:
Name, address, telephone number and e-mail address.

We register and pass on the personal details which are necessary to deliver the goods to you.

Personal data is registered with AM Company ApS and is kept for five years, after which the details are deleted.

In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes.

We work only with processors of data in the EU or in countries where your data will be given adequate protection.
On norsestore.com the company responsible for data is AM Company ApS.

You are entitled to be told what details about you we process.
If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at: support@norsestore.com.

10. Where you can complain

If as a consumer you want to complain about your purchase, please contact support@norsestore.com If you do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
DK-8800 Viborg

If you are a resident of a country outside Denmark, you can complain to the EU Commission's online complaints portal here: http://ec.europa.eu/odr

11. Company Information

norsestore.com is the official online shop for AM Company Limited. AM Company Ltd. is governed by Danish law and registered in Denmark at:

AM Company ApS
Vestergade 12A 2. Sal
1456 København K.
Cvr: 27 70 32 16

Tel: +45 53 69 66 26
Mail: support@norsestore.com


(This form is only to be filled in and returned when the right to cancel is exercised)

Vestergade 12A 2. Sal
1456 København K.
Tel: +45 53 69 66 26
Mail: support@norsestore.com

I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:

Ordered, date:
Received, date:
Consumer's name:
Consumer's address:
Consumer's signature (only if the content of the form is given on paper):