Holiday Information
RETURNS
All orders placed between 01. November 2022 and 23. December 2022 can be returned until January 9th 2023 within our applicable return policy. If your return arrives later than the 9th, you may be asked to document that your package was sent back to us within the allocated time frame.
FINAL ONLINE SHIPPING DATES
Unfortunately, we cannot guarantee that you will receive your order before December 24 - however, we have designed a guideline for you to increase the chance of receiving your order before Christmas. Depending on your location, please be sure to place your order before the dates and times (CET) mentioned below:
– Denmark: Dec. 22st - by 12:00 CET
– Copenhagen (By Expressen): Dec. 23th - by 11:00 CET. Valid in the following zip codes: 1000 - 1473, 1500-1799, 2000-2500, 2900.
– United Kingdom (DHL — Express): Dec. 22st - by 12:00 CET
– Europe (DHL — Express): Dec. 22st - by 12:00 CET
– USA/Canada (DHL — Express): Dec. 20th - by 12:00 CET
– Japan/Korea/Hong Kong (DHL — Express): Dec. 20th - by 12:00 CET
– Rest of the World: Dec. 16th - by 12:00 CET
OPENING HOURS
Customer Service:
*Holiday Opening Hours: closed from Dec. 24th – 26th and Dec. 31st – Jan. 1st
All orders placed between 01. November 2022 and 23. December 2022 can be returned until January 9th 2023 within our applicable return policy. If your return arrives later than the 9th, you may be asked to document that your package was sent back to us within the allocated time frame.
FINAL ONLINE SHIPPING DATES
Unfortunately, we cannot guarantee that you will receive your order before December 24 - however, we have designed a guideline for you to increase the chance of receiving your order before Christmas. Depending on your location, please be sure to place your order before the dates and times (CET) mentioned below:
– Denmark: Dec. 22st - by 12:00 CET
– Copenhagen (By Expressen): Dec. 23th - by 11:00 CET. Valid in the following zip codes: 1000 - 1473, 1500-1799, 2000-2500, 2900.
– United Kingdom (DHL — Express): Dec. 22st - by 12:00 CET
– Europe (DHL — Express): Dec. 22st - by 12:00 CET
– USA/Canada (DHL — Express): Dec. 20th - by 12:00 CET
– Japan/Korea/Hong Kong (DHL — Express): Dec. 20th - by 12:00 CET
– Rest of the World: Dec. 16th - by 12:00 CET
OPENING HOURS
Customer Service:
Mon-Friday 9:00 - 16:00
Stores at Pilestræde 39 and Kronprinsensgade 3:
Monday - Friday: 10:30 – 18:00
Saturday: 10:30 – 17:00
Sunday: 12:00 – 16:00
Saturday: 10:30 – 17:00
Sunday: 12:00 – 16:00