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Returns

As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase.

Please fill out the return slip enclosed with your order ( or download here). Our returns address is stated below and on the return slip. If you didn't receive a returns slip, please ensure to enclose your order number inside the package.

This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to support@norsestore.com or make use of the standard cancellation form, which you will find at the end of the terms of business.
You cannot cancel the purchase by refusing to receive the goods, unless you inform us at the same time.

RETURN PART OF THE PURCHASE

If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.
Please note that freight charges will not be refunded if you cancel part of your purchase.

RETURNING THE GOODS

When you have informed us that you are returning your purchase, you have 14 days in which to return the goods to us. Packages for Danish orders will include a return label from Postnord, and the goods can be returned free of charge. Shipments outside Denmark do not include a return label, and return costs are the responsibility of the customer. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by norsestore.com.

We strongly advise your return shipment to have a tracking number.

PayPal return service
If you paid for your order via PayPal, they will refund your return shipping costs up to 30USD on 12 eligible purchases a year. Read more.

THE STATE OF THE ITEM WHEN YOU RETURN IT

If the value of the item is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the item and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the item, and in certain cases this may mean that only the freight charges can be refunded.

We recommend that you return the item in its original packaging.
If the original packaging is missing, it may reduce the value of the item.

REFUND OF THE PURCHASE SUM

If you cancel or return a purchase, you will get your money back. If the value of the item is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.
We will transfer the money by the same method of payment which you used for the purchase, unless otherwise agreed.
We may hold back the payment until we have received the item, unless you send documentation that you have returned it.

Return address:
Norse Store Webshop
Laplandsgade 11
2300 Copenhagen S
Denmark
Att: RETURNS & REPAIRS

We will only accept packages sent directly to this address.