Please note that purchases made online cannot be returned to the physical store for exchange or refund. Please follow the instructions below or contact our customer service.
You have the right to return your purchase within 14 days from the day you receive the goods.
Please fill out the "We Hope This Makes Your Day" return slip enclosed with your order. Our returns address is stated below and on the return slip. If you didn't receive a returns slip, please ensure to enclose your order number inside the package. Return shipping will not be refunded. We strongly advise your return shipment to have a tracking number. All packages remain the responsibility of you, the buyer until received at our returns address as stated below. Please quote your order number on all correspondence.
Write RETURNS AND REPAIRS on the box to ensure smooth transit through customs.
Norse Store WEB
Returns and Repairs
2300 Copenhagen S
Products are to be returned in original condition in original, undamaged packaging with price stickers, hang tags etc still attached. Norse Store reserves the right to refuse any returns which do not comply with the above criteria.
FREE RETURNS ON DANISH ORDERS
Danish orders can be returned free of charge within the 14 days.
A paid parcel sticker and a return slip with instructions are included in all Danish orders.
All products sold on www.norsestore.com are subject to 2 years warranty.
This warranty covers manufacutring faults only, not wear and tear from regular use.
If you believe you have a warranty claim please contact us by e-mail at firstname.lastname@example.org.
Include order number, photos of the claim area, a description of the claim and if applicable, description of how the fault occured.
Our suppliers handle warranty claims in different ways. We will do our best to get your claim processed as quickly as possible.