RETURNS

RIGHT OF RETURN

You have the right to return your purchases within 14 days.
These 14 days start from the day you received the goods.

FREE RETURNS ON DANISH ORDERS

Danish orders can be returned free of charge within the 14 days.
A paid parcel sticker and a return form with detailed instructions are included in all Danish orders.

RETURNS

Please contact us before returning any items.
Products are to be returned in original condition in original, undamaged packaging with price stickers, hang tags etc still attached.

Goods should be protected in a box or plastic bag. No tape is to be
attached to the product or the product's packaging.

Hats and caps must be returned in a box so they don't get squashed out of shape.

Norsestore.com reserves the right to refuse any returns which do not comply with the above listed criteria.

Please quote your order number on all correspondence.

Please send returns to:
Norsestore.com
Laplandsgade 11
2300 Copenhagen S
Denmark

Write RETURNS on the box to ensure faster service. 

If possible, please provide us with a tracking number.

WARRANTY CLAIMS

All products sold on Norsestore.com are subject to 2 years warranty.
This warranty covers manufacutring faults only, not wear and tear from regular use.

If you believe you have a warranty claim please contact us by e-mail at returns@norsestore.com.

Include order number, photos of the claim area, a description of the claim and if applicable, description of how the fault occured.
Our suppliers handle warranty claims in different ways. We will do our best to get the claim processed as quickly as possible.