Help

FAQ


HAS MY ORDER BEEN SHIPPED YET? 

As soon as your order is dispatched, you will be sent an email to confirm that it's on the way. Your order can be tracked by clicking on the link in the shipping confirmation e-mail.

From there it should be delivered within the timeframe we advertise.
 

WHAT SHOULD I DO IF I RECEIVED A FAULTY ITEM?

Norse Store stands for the highest quality so if you think there is a fault with an item you have received, please contact us immediately. 

To speed up the process, please attach photos and inform us of your order number. 

We will try to resolve any issue with faulty items as quickly as possible. Do NOT send the item back before you have received a go ahead from us.
 

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM/ SIZE WITH MY ORDER?

If you receive an incorrect size or item please contact us here

Note: We do not exchange items, we refund them and you must create a new order for the item in question. 

In order to ensure the fastest possible service, please create a new order which we will dispatch immediately. When we receive the item from you, we will refund the full amount including postage. Please remember to include a copy of the postal invoice so we can refund the correct amount.

WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY ORDER?

Don't panic!
Sometimes we don't send everything you've ordered at the same time, so first of all, check your delivery note or dispatch emails to see if it corresponds to the delivery.

If there is an item on the delivery note that is not in your parcel then contact the webshop immediately.

Include your Order Number and the Name of the missing item. We'll fix it.

HOW DO I RETURN MY ORDER?

Norse Store
Laplandsgade 11
2300 Copenhagen S
Denmark


Norse Store offers a simple and easy return service.

Danish orders can be returned free of charge within the 14 days. A paid parcel sticker and a return form with detailed instructions are included in all Danish orders.

Products are to be returned in original condition in original, undamaged packaging with price stickers, hang tags etc still attached.

Goods should be protected in a box or plastic bag. 
No tape is to be attached to the product or the product's packaging. 
Hats and caps must be returned in a box so they don't get squashed out of shape.

Norsestore.com reserves the right to refuse any returns which do not comply with the above listed criteria.

IMPORTANT: Please clearly write RETURNS on the package to ensure faster customs processing.
 

ORDER PREFERENCES

 

If you make two seperate purchases to the same shipping address in the same day, we will put them together and send one package combining the products from both orders. If you wish for them to be sent seperately, please write a note to us in the confirmation process, or email the webshop.

 

RETURNS

Norsestore.com
Laplandsgade 11
2300 Copenhagen S
Denmark
 

For more information on our returns policy check our returns page
For enquiries about returns please use support@norsestore.com